Back to Part Two – Strategy and Goal Planning
In Part 3 of our blog series on Talent Attraction, TalentSum’s Christopher Mengel discusses how to collect and analyze talent data to activate you strong employer brand and compelling value proposition. Use this post as a guide to help organize your thoughts and to get moving in the right direction.
PART THREE – COLLECT AND ANALYZE TALENT DATA
Let’s say (as an example) your three primary goals are to (1) improve attraction and retention by 20% each, (2) hire only “best-fit” people, and (3) improve your employee satisfaction rate to 98%.
That’s great – but where are we right now? To find out, we’re doing to need to collect raw data from our company (and from our competitors) and then translate our new findings into actions we can use.
When you review your competition, try to capture everything you can find, including: career sites, employer brand, employer-facing content, application processes and hiring experiences, great ideas, trends, technologies and more. Use this competitive data to improve your own approach with best practices, ideas and trends that are already working out in the field.
Don’t forget to pull your own KPI data, including: time to fill ratios, cost per hire, retention rates, job application rates, advertising and marketing spends, cost of turnover, cost of on boarding, and even list all your investments related to last year’s brand building, cost of tools, and so on. This data will help you to build up a few important baselines.
It also makes sense to survey past/current candidates and employees to collect preferences, opinions, and attitudes or interests. In your survey, make sure to use a structured (formal and out in front) approach to collecting the data, including: email/web-based surveys, phone or in-person interviews, and focus groups. While you are doing this, deploy your own unstructured (behind the scenes) approach to collect other data, including: employee-initiated feedback, employee reviews on third-party websites (Glassdoor), unsolicited comments across social media (Twitter, Linkedin, Facebook), and so on.
This approach, structured and unstructured surveying, will help you to develop clear answers to the following questions:
- How is our organization perceived as an employer when compared to other companies in our field?
- What specifically makes our organization attractive to candidates?
- Which aspects of our employer brand (as it relates to attraction and engagement) are functioning at a high/low level.
- What sources are used by candidates to find, and learn about, our organization?
- How can we use our employer-of-choice status to deliver more successful outcomes across attraction, engagement, recruitment, hiring and retention.
- What are the ways we can improve communication in our organization?
There’s more to it than this – and I’ll post extras separately at another time – but what you should be trying to uncover is your own company’s truths. These insights will support your later efforts when you are building up content and messaging to deliver on your brand promise. Having these insights will also help you to improve your ability to connect to and engage with the “heart and soul” of the people you want to hire most. Why? Because you’ll be using insights to build up hiring and fit profiles, candidate personas, job description content, blog content, career site messages, and so on.
All of this starts by taking the time to learn about your organization (what are it’s truths) and employees (who they are, why they work, and why they stay) and then use everything at your disposal to attract and connect with others outside your organization.
Continue to Understanding the Employer Brand (Part Four)
Related blog posts to read include:
- How to Conduct an Employer Brand Study
- How to Design an Employee Engagement Survey
- How to Create an Effective Employee Value Proposition
- Collect and Analyze Talent Data with these Employee Survey Tools
- Using Google Data Studio to Visualize Employees
Is your organization looking to improve talent attraction, engagement and hiring in 2018? Participate in our Talent Acquisition Landscape Study and we’ll grant you access to our results before we release it to the public in January 2019.
You’ll also receive an invitation to join a webinar where TalentSum will review the results and implications for companies like yours.
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